Monitoring - Some emails sent from Kickserv free accounts to Yahoo or AOL email addresses are being sent to customers' junk mail folders. This is a result of spammers attempting to use Kickserv to send unsolicited email, raising our spam score at certain email providers. We have added measures to eliminate spam, and are working with Yahoo and AOL to resolve this problem more quickly, but spam scores take time to correct themselves. Please be patient and let your Yahoo and AOL customers know to check their junk mail folders for emails from Kickserv.

You can also send notifications via text message instead of (or in addition to) email. This gets your customers notified more quickly without the need to check email at all. Check your Messaging settings in Kickserv to enable text messages.

Mar 07, 2024 - 10:18 CST
Identified - Normally, links in our text messages are shortened by a third-party service (Rebrandly) to fit and look similar to the following:

https://kck.sv/mrz2

However, Rebrandly's API is currently reporting an error, and our links are going unshortened:

https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU

This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.

We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.

Dec 12, 2023 - 09:21 CST
Web Application (app.kickserv.com) Operational
90 days ago
100.0 % uptime
Today
Customer Center ? Operational
Public Site (kickserv.com) ? Operational
Search Operational
QuickBooks Online Sync Operational
QuickBooks Desktop Sync Operational
Text Notifications ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Degraded Performance
Mobile API ? Operational
Amazon Web Services ? Operational
iOS App ? Operational
Android App ? Operational
Online Payments Operational
Stripe Checkout.js Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.