All Systems Operational
Kickserv Web App ? Operational
QuickBooks Online Sync Operational
Search Operational
In-app Support Operational
Public Site ? Operational
Legacy/Beta ? Operational
Mobile API ? Operational
Billing Systems Operational
Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Uptime
Fetching
Web App Response Time
Fetching
Past Incidents
Dec 5, 2016

No incidents reported today.

Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016
Resolved - This incident has been resolved.
Nov 29, 16:18 PST
Monitoring - We have identified the probable source of the outage and are addressing it.
Nov 29, 11:53 PST
Investigating - We are noticing some slow or unavailable pages in the application and are looking into the cause.
Nov 29, 10:27 PST
Resolved - This incident has been resolved.
Nov 29, 12:40 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 10:23 PST
Investigating - We have seen a "Too many open files" error message cropping up during some QuickBooks Online sync sessions.
Nov 29, 08:07 PST
Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.

Nov 23, 2016
Resolved - We have deployed a fix for the task length issue. Please let us know if you continue to experience problems.
Nov 23, 06:38 PST
Identified - Some customers using our Outlook calendar sync have reported seeing jobs scheduled for only 30 minutes in their Outlook calendar. We are working on a resolution.
Nov 7, 11:10 PST
Nov 22, 2016
Resolved - This incident has been resolved.
Nov 22, 06:48 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 14:49 PST
Identified - We have identified some code in our Recent Activities page that, under some circumstances, could cause database performance issues like the ones we experienced today. We are investigating both short- and long-term potential fixes. Until then, we recommend against heavy usage of this feature.
Nov 21, 14:25 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 13:20 PST
Investigating - Another database slowdown. Please bear with us as we look into it.
Nov 21, 12:55 PST
Monitoring - Amazon Web Services experienced a momentary slowdown in database connectivity. Application performance is returning to normal.
Nov 21, 12:09 PST
Investigating - Our web servers are reporting slower than usual response times. We are investigating.
Nov 21, 11:51 PST