All Systems Operational
Kickserv Web App ? Operational
QuickBooks Online Sync Operational
QuickBooks Desktop Sync Operational
Search Operational
In-app Support Operational
Public Site ? Operational
Legacy/Beta ? Operational
Mobile API ? Operational
Billing Systems Operational
Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Uptime
Fetching
Web App Response Time
Fetching
Past Incidents
Jun 27, 2017

No incidents reported today.

Jun 26, 2017
Resolved - We have deployed a fix for the QuickBooks™ Desktop contact sync issue. Sync service for QuickBooks™ Desktop users has been restored. We thank you for your patience.
Jun 26, 10:11 PDT
Update - We've narrowed down the QuickBooks™ Desktop contact sync issue to some new application code that was deployed a few days ago. We'll post another update when we have completed the fix. Thanks for your patience.
Jun 26, 08:19 PDT
Update - To avoid further issues with sync'ing with Quickbooks Desktop and possible problems with your Quickbooks company file we have decided to fully turn off the Quickbooks Desktop sync. We will have this feature turned back on as soon as possible. Please continue to watch here for updates to this matter.
Jun 24, 11:32 PDT
Investigating - We are investigating an issue syncing work location invoices with QuickBooks™ Desktop. If you use QuickBooks™ Desktop, we strongly advise that you do not sync any invoices for work locations until we have cleared this up. Thank you.
Jun 23, 18:56 PDT
Jun 25, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017
Resolved - We can confirm that agenda printing once again works properly for all accounts. Carry on!
Jun 14, 13:02 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 12:44 PDT
Identified - We have identified the agenda printing issue and are fixing it now. In the meantime, techs can always install the mobile app to see their day's schedule.

Android: http://d.pr/7UfsZx
iOS: http://d.pr/RaVzpT
Jun 14, 06:41 PDT
Investigating - We're looking into reports of agendas only printing the first page. We should have it resolved shortly.
Jun 14, 06:35 PDT
Jun 13, 2017

No incidents reported.