All Systems Operational
Web Application (kickservapp.com)   Operational
90 days ago
99.79 % uptime
Today
Public Site (kickserv.com)   ? Operational
Search   Operational
QuickBooks Online Sync   Operational
QuickBooks Desktop Sync   Operational
Mobile API   ? Operational
Email Notifications   Operational
Billing Systems   Operational
Amazon Web Services   ? Operational
In-app Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2018

No incidents reported today.

Apr 18, 2018
Completed - Database maintenance is complete. Thank you for your continued support and patience.
Apr 18, 18:41 PDT
Verifying - The app should be accessible again. We are verifying the result
Apr 18, 18:39 PDT
Update - The database is backing itself up now, so we are going to push the maintenance window out an additional 15 minutes to make sure that completes successfully.
Apr 18, 18:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:00 PDT
Scheduled - In order to improve application performance and strengthen the Kickserv infrastructure, we will be upgrading our database servers Wednesday evening (Pacific time). Kickserv web and mobile applications will be unavailable for up to 30 minutes during this time. Please subscribe to this page or follow us on Twitter to receive updates as it happens.

We apologize for any inconvenience, and appreciate your patience while we work to make Kickserv stronger, faster, and better.
Apr 17, 10:20 PDT
Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018
Resolved - This incident has been resolved.
Apr 10, 15:06 PDT
Identified - The availability issue was traced to some new code in an update that we deployed earlier this afternoon. We have rolled back that update and are looking for the root cause. Meanwhile, Kickserv is operating normally.
Apr 10, 12:24 PDT
Investigating - We are currently investigating an unexpected outage with our web application servers. Please bear with us.
Apr 10, 11:57 PDT
Apr 9, 2018

At 5:08am Pacific time, we saw another incident of excessive memory and usage on our web application servers, which caused Kickserv to be unresponsive for some users for up to 6 minutes.

We have procedures in place to prevent such an incident, but due to a combination of the weekend's upgrades and recent generally improved performance, we didn't notice the memory condition until service was already interrupted.

We want you to know that we find this unacceptable, and we're sorry if your business was unexpectedly interrupted. We're doing all we can to find the root cause of these performance issues. We are also watching server memory very carefully around the clock to ensure that we can prevent further outages before they occur.

Thanks for your patience while we sort this out.

Apr 8, 2018
Completed - Record indexing is now complete.
Apr 8, 17:23 PDT
Update - The search cluster upgrade is complete. We are currently reindexing records and will continue to do so as the weekend goes on.

Search will continue to function as the reindexing progresses. We will be monitoring the progress and will update this maintenance message.
Apr 6, 20:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 18:00 PDT
Scheduled - We’ll be performing some much-needed upgrades to our search infrastructure this weekend beginning at 6:00 pm Pacific time. We expect the maintenance to take about 2 hours. The web application will remain available during this time, but search will return no results.

As part of this upgrade, we’re adding the ability to search on billing and service address 1 and 2 fields.
Apr 5, 17:47 PDT
Apr 7, 2018

No incidents reported.

Apr 5, 2018

No incidents reported.