All Systems Operational
Web Application (kickservapp.com)   Operational
90 days ago
99.95 % uptime
Today
Customer Center   ? Operational
Public Site (kickserv.com)   ? Operational
Search   Operational
QuickBooks Online Sync   Operational
QuickBooks Desktop Sync   Operational
Mobile API   ? Operational
Email Notifications   Operational
Billing Systems   Operational
Amazon Web Services   ? Operational
In-app Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2018

No incidents reported today.

Oct 20, 2018

No incidents reported.

Oct 19, 2018
Resolved - This incident has been resolved.
Oct 19, 08:54 PDT
Monitoring - We are temporarily rolling back some of our maintenance upgrades while we implement the permanent solution to the search issues. Search should be functioning normally again. Thanks for your patience.
Oct 19, 05:22 PDT
Update - We're continuing to investigate the search issues. If you get an "Ah nuts" page when attempting to search, please refresh the page. That may give you your search results.
Oct 19, 05:01 PDT
Investigating - We have reports that after our upgrade we are getting errors on searching. To find records use the Opps, Jobs and Invoices tabs and to locate contacts use the contacts tab until this is resolved.
Oct 19, 01:56 PDT
Resolved - This incident has been resolved.
Oct 19, 08:54 PDT
Monitoring - We are temporarily rolling back some of our maintenance upgrades while we implement the permanent solution. Custom templates should be functioning normally again. Thanks for your patience.
Oct 19, 05:23 PDT
Investigating - Estimates, invoices, and work orders printed or sent using custom templates will currently have missing information or errors. This is upgrade-related and we're looking into it. In the meantime, if you use custom templates and you need to print or send documents, we recommend you first copy and paste the template code into a separate file and then temporarily disable custom templates. This will allow you to send documents with the built-in templates. Thanks for your patience.
Oct 19, 04:36 PDT
Resolved - This incident has been resolved.
Oct 19, 08:53 PDT
Monitoring - We are temporarily rolling back some of our maintenance upgrades while we work on a permanent solution. The dispatch view should be functioning normally again. Thanks for your patience.
Oct 19, 05:21 PDT
Investigating - we have reports of the dispatch page not displaying jobs. Please use the resources page until this is resolved.
Oct 19, 03:15 PDT
Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 22:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:01 PDT
Scheduled - We are deploying significant upgrades to our infrastructure and software platform this evening (11pm US Central time). Kickserv usage should be mostly unaffected, but there could be momentary periods of unavailability. We'll keep you posted on our progress during this 90-minute maintenance window.
Oct 18, 10:40 PDT
Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.