Monitoring - Some emails sent from Kickserv free accounts to Yahoo or AOL email addresses are being sent to customers' junk mail folders. This is a result of spammers attempting to use Kickserv to send unsolicited email, raising our spam score at certain email providers. We have added measures to eliminate spam, and are working with Yahoo and AOL to resolve this problem more quickly, but spam scores take time to correct themselves. Please be patient and let your Yahoo and AOL customers know to check their junk mail folders for emails from Kickserv.
You can also send notifications via text message instead of (or in addition to) email. This gets your customers notified more quickly without the need to check email at all. Check your Messaging settings in Kickserv to enable text messages.
Mar 07, 2024 - 10:18 CST
This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.
We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.
Dec 12, 2023 - 09:21 CST
Web Application (app.kickserv.com)
Operational
90 days ago
100.0
% uptime
Today
Customer Center
?
Operational
Public Site (kickserv.com)
?
Operational
Search
Operational
QuickBooks Online Sync
Operational
QuickBooks Desktop Sync
Operational
Text Notifications
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Degraded Performance
Mobile API
?
Operational
Amazon Web Services
?
Operational
iOS App
?
Operational
Android App
?
Operational
Online Payments
Operational
Stripe Checkout.js
Operational
Stripe API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Mar 7, 22:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:00 CST
Scheduled -
Kickserv will be performing routine database upgrades to our read-only database instance. We do not expect any downtime or degradation of service during this period. You can watch this page for updates.
Mar 7, 10:01 CST