Availability issue

Incident Report for Kickserv

Resolved

This incident has been resolved.

Posted Jan 10, 2017 - 10:24 CST

Monitoring

Our database maintenance is complete and we are monitoring performance.

Posted Jan 09, 2017 - 20:50 CST

Identified

We've identified our database server as the source of this afternoon's performance issues. To properly address them, we will need to do some database maintenance later this evening. The maintenance is expected to begin around 6pm Pacific Time and last for up to an hour. During that time, performance of the Kickserv application will most likely be affected again, and the application may become unavailable briefly. When it's done, the performance problems should be taken care of. Thank you for bearing with us.

Posted Jan 09, 2017 - 17:14 CST

Investigating

We are looking into some reports of unresponsive application pages. Stay tuned.

Posted Jan 09, 2017 - 14:30 CST