Identified - Normally, links in our text messages are shortened by a third-party service (Rebrandly) to fit and look similar to the following:

https://kck.sv/mrz2

However, Rebrandly's API is currently reporting an error, and our links are going unshortened:

https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU

This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.

We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.

Dec 12, 2023 - 09:21 CST
Web Application (app.kickserv.com) Operational
90 days ago
100.0 % uptime
Today
Customer Center ? Operational
Public Site (kickserv.com) ? Operational
Search Operational
QuickBooks Online Sync Operational
QuickBooks Desktop Sync Operational
Text Notifications ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
Mobile API ? Operational
Amazon Web Services ? Operational
iOS App ? Operational
Android App ? Operational
Online Payments Operational
Stripe Checkout.js Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 3, 2024

No incidents reported today.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.