Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 06:56 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 20, 13:58 PST
Investigating - We're investigating instances of slower-than-usual load times on parts of the Kickserv web application that feature live-updating content. This includes (but may not be limited to) the Map, Calendar, and Resources screens. If you are experiencing unusual slowness in any of these areas, please let our support team know. Thanks!
Feb 20, 06:52 PST
Web Application (kickservapp.com) Degraded Performance
90 days ago
99.78 % uptime
Today
Customer Center ? Operational
Public Site (kickserv.com) ? Operational
Search Operational
QuickBooks Online Sync Operational
QuickBooks Desktop Sync Operational
Mobile API ? Operational
Email Notifications Operational
Billing Systems Operational
Amazon Web Services ? Operational
In-app Support Operational
iOS App ? Operational
Android App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 28, 2020

No incidents reported today.

Feb 27, 2020

No incidents reported.

Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 20, 2020
Resolved - This incident has been resolved.
Feb 20, 06:43 PST
Monitoring - We have identified and addressed a problem briefly affecting search, QuickBooks/Xero sync, and job and customer views. We will continue monitoring performance, but it appears to be back to normal.
Jan 31, 13:21 PST
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.