This incident has been resolved.
Nov 26, 08:33 PST
QuickBooks™ Desktop sync has been restored to service. Kickserv should be fully operational once again. We are still using a backup server infrastructure, so you may occasionally notice longer than usual page load times. Don't hesitate to reach out if you have questions or experience problems.
Nov 25, 14:07 PST
Calendar views should now be operating normally. We are still working to restore QuickBooks™ Desktop sync.
Nov 25, 13:33 PST
QuickBooks/Xero sync, search, and emails are once again operating normally on our backup infrastructure. We're still working on the calendar views. We'll post another update when those are restored.
Nov 25, 12:27 PST
While most areas of Kickserv are up and running, we are still working on a few areas that are not yet functioning properly on our backup infrastructure:
- Calendar screens
- Live search results
- Adding notes and files
We want to stress again that no data has been lost. For instance, if an event is missing from your calendar, you should find it on the Schedule screen. We’re working on restoring full operation and we’ll let you know if we encounter any more difficulties.
Thanks for your continued patience.
Nov 25, 11:28 PST
Display of the calendar pages continues to be affected by the AWS outage. While we're sorting that out, you can use the Schedule page or the Jobs page to keep track of today's events.
Nov 25, 10:49 PST
AWS is still having trouble, but in the meantime, we have restored service. Please let us know of any ongoing availability issues. Your data is safe: https://www.kickserv.com/security/
Nov 25, 10:24 PST
We're continuing to work on our contingency plan for getting around the AWS outage. We will update this page the second we have service restored.
Nov 25, 09:58 PST
We are still working with AWS and their team on timing of their systems getting back up. We are still working through alternative solutions to get our service restored.
Nov 25, 09:13 PST
We're currently experiencing infrastructure issues with Amazon Web Services. The issue seems to be affecting many parts of the Internet. Thanks for bearing with us while we investigate further.
Nov 25, 08:10 PST