Identified - In our efforts to modernize our mobile app, we updated our date-formatting code. We missed one place where the old method is still called. Users will find that saving new or existing tasks on any job record will generate an error with a 'Try Again' page. This error is purely visual and the task is successfully saved to the job record. When users encounter this, it's recommended to simply tap the 'Try Again' button a few times and the error will resolve and take you back to the job record.
We have identified the issue, we are working on the fix and we'll have a new build submitted for approval to both major app stores shortly. Depending on approval times, the update should be publicly available this coming week.
We're sorry for any inconvenience, and we thank you for your patience.
Dec 12, 2024 - 17:25 CST
We have identified the issue, we are working on the fix and we'll have a new build submitted for approval to both major app stores shortly. Depending on approval times, the update should be publicly available this coming week.
We're sorry for any inconvenience, and we thank you for your patience.
Dec 12, 2024 - 17:25 CST
Identified - Normally, links in our text messages are shortened by a third-party service (Rebrandly) to fit and look similar to the following:
https://kck.sv/mrz2
However, Rebrandly's API is currently reporting an error, and our links are going unshortened:
https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU
This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.
We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.
Dec 12, 2023 - 09:21 CST
https://kck.sv/mrz2
However, Rebrandly's API is currently reporting an error, and our links are going unshortened:
https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU
This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.
We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.
Dec 12, 2023 - 09:21 CST
Web Application (app.kickserv.com)
Operational
Customer Center
?
Operational
Public Site (kickserv.com)
?
Operational
Search
Operational
QuickBooks Online Sync
Operational
QuickBooks Desktop Sync
Operational
Text Notifications
?
Operational
Email Notifications
Operational
Mobile API
?
Operational
Amazon Web Services
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Operational
iOS App
?
Degraded Performance
Android App
?
Degraded Performance
Online Payments
Operational
Stripe Checkout.js
Operational
Stripe API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.