All Systems Operational
Web Application (kickservapp.com) Operational
90 days ago
99.89 % uptime
Today
Customer Center ? Operational
Public Site (kickserv.com) ? Operational
Search Operational
QuickBooks Online Sync Operational
QuickBooks Desktop Sync Operational
Mobile API ? Operational
Email Notifications Operational
Billing Systems Operational
Amazon Web Services ? Operational
In-app Support Operational
iOS App ? Operational
Android App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - This incident has been resolved.
Nov 26, 08:33 PST
Update - QuickBooks™ Desktop sync has been restored to service. Kickserv should be fully operational once again. We are still using a backup server infrastructure, so you may occasionally notice longer than usual page load times. Don't hesitate to reach out if you have questions or experience problems.
Nov 25, 14:07 PST
Update - Calendar views should now be operating normally. We are still working to restore QuickBooks™ Desktop sync.
Nov 25, 13:33 PST
Update - QuickBooks/Xero sync, search, and emails are once again operating normally on our backup infrastructure. We're still working on the calendar views. We'll post another update when those are restored.
Nov 25, 12:27 PST
Update - While most areas of Kickserv are up and running, we are still working on a few areas that are not yet functioning properly on our backup infrastructure:

- Calendar screens
- Live search results
- Adding notes and files

We want to stress again that no data has been lost. For instance, if an event is missing from your calendar, you should find it on the Schedule screen. We’re working on restoring full operation and we’ll let you know if we encounter any more difficulties.

Thanks for your continued patience.
Nov 25, 11:28 PST
Update - Display of the calendar pages continues to be affected by the AWS outage. While we're sorting that out, you can use the Schedule page or the Jobs page to keep track of today's events.
Nov 25, 10:49 PST
Monitoring - AWS is still having trouble, but in the meantime, we have restored service. Please let us know of any ongoing availability issues. Your data is safe: https://www.kickserv.com/security/
Nov 25, 10:24 PST
Update - We're continuing to work on our contingency plan for getting around the AWS outage. We will update this page the second we have service restored.
Nov 25, 09:58 PST
Identified - We are still working with AWS and their team on timing of their systems getting back up. We are still working through alternative solutions to get our service restored.
Nov 25, 09:13 PST
Investigating - We're currently experiencing infrastructure issues with Amazon Web Services. The issue seems to be affecting many parts of the Internet. Thanks for bearing with us while we investigate further.
Nov 25, 08:10 PST
Nov 25, 2020
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.