Unformatted links in text messages

Incident Report for Kickserv

Identified

Normally, links in our text messages are shortened by a third-party service (Rebrandly) to fit and look similar to the following:

https://kck.sv/mrz2

However, Rebrandly's API is currently reporting an error, and our links are going unshortened:

https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU

This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long.

We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.

Posted Dec 12, 2023 - 09:21 CST

This incident affects: Text Notifications and Email Notifications.