Text message issues with T-Mobile

Incident Report for Kickserv

Resolved

This incident has been resolved.

Posted Apr 26, 2023 - 09:42 CDT

Update

We are continuing to monitor for any further issues.

Posted Apr 21, 2023 - 09:25 CDT

Monitoring

Text message deliveries to T-Mobile subscribers are back to normal this morning. We are continuing to work with Twilio to identify the root cause of the previous outage.

Posted Apr 21, 2023 - 09:25 CDT

Update

We are continuing to work with Twilio (our text message provider) to identify and resolve this. We'll keep you posted. In the meantime, you can always use Kickserv's built-in messaging to communicate with T-Mobile customers.

Posted Apr 21, 2023 - 08:29 CDT

Investigating

SMS text messages from Kickserv are currently not being received by T-mobile subscribers. We're investigating with our SMS provider now.

Posted Apr 20, 2023 - 13:16 CDT

This incident affected: Text Notifications.