Web app availability issues

Incident Report for Kickserv

Resolved

This incident has been resolved.

Posted Feb 10, 2026 - 18:32 CST

Identified

We've tracked down the issue to problems at Amazon Web Services (our hosting provider). We've disabled some components of the Kickserv web application, which has restored most functionality. Bear with us as we continue to investigate. Thank you.

Posted Feb 10, 2026 - 15:21 CST

Investigating

We're seeing some cases of the Kickserv web application not loading properly. We're looking into it now.

Posted Feb 10, 2026 - 15:13 CST

This incident affected: Web Application (app.kickserv.com) and Customer Center.