Networking issue
Incident Report for Kickserv

Shortly after the database maintenance was completed, Kickserv’s web app servers lost DNS look up for the database server.

This caused a short outage after the app servers were rebooted for the final time at the end of the maintenance. Within a few moments, DNS connectivity was restored by Amazon AWS’s networking mechanisms that we at Kickserv do not have any visibility into.

We apologize to the users affected by this.

Posted Sep 07, 2018 - 20:08 PDT

Networking issue is resolved.
Posted Sep 07, 2018 - 19:42 PDT
We're looking into a networking issue with Amazon that is causing some connectivity problems.
Posted Sep 07, 2018 - 19:38 PDT
This incident affected: Web Application (