Upgrades to attachment data storage
Scheduled Maintenance Report for Kickserv
The scheduled maintenance has been completed.
Posted Feb 08, 2019 - 18:00 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 04, 2019 - 18:00 PST
Starting this evening (February 4), we are addressing an attachment data issue which has existed for some time. As some of you have noticed, when you click on the download button for an attachment, images and PDFs will load in the browser rather than downloading. The default behavior of most browsers is to download the file to the 'Downloads' location on your computer. Some people will change this setting so that your browser will ask you where to save the file. We are changing the behavior of the download button so that it does the expected thing; i.e. downloads the file to your computer.

Immediately after this change is made, newly uploaded attachments will behave as described above. If you click on the thumbnail of the attachment, it will display in the browser if it is an image or PDF. If you click on the download button, it will download the file, or ask you where to save it.

The tricky part is what to do with the existing attachments. At last count, Kickserv users have uploaded 4.35 million attachments to jobs and customers. We'll be migrating the settings for every single one of these files, but it will take some time. We have initiated an automated process to update existing attachments with the correct settings, and we anticipate that it will take 2-4 days to complete this process.

NOTE: We do not anticipate any interruptions in the normal operation of Kickserv. You may continue working in it as usual.

The migration will be performed on all attachments for a single Kickserv account around the same time. During the process, all of your attachments will still be available. Once an attachment has been migrated, you will not see any difference in the Kickserv interface, but you will see a difference in the downloading behavior.

Once the migration is complete, we will update this maintenance message.

If you experience an issue or unexpected behavior, please contact support. Again, we are not deleting, moving, or editing any of your files. In the off chance an attachment loads in the browser when you click on the download icon, after the migration is completed, let support know so we can address it.

-The Kickserv engineering team
Posted Feb 04, 2019 - 07:56 PST
This scheduled maintenance affected: Web Application (kickservapp.com).