Quickbooks Desktop sync server update

Incident Report for Kickserv

Resolved

This incident has been resolved.

Posted Nov 02, 2018 - 08:24 CDT

Monitoring

This evening, we changed our Quickbooks Desktop sync servers to new infrastructure.

Our server's IP address changed during the update. If your DNS cache has not been updated, you may have connection issues during Quickbooks Desktop syncs. This issue typically happens because a local machine needs to update its DNS cache. So if it's happening to you, try flushing your DNS cache:

https://www.noip.com/support/knowledgebase/how-do-i-flush-my-windows-dns-cache/

If that doesn't resolve the error, you can also try rebooting your wireless modem or router.

Posted Oct 31, 2018 - 18:28 CDT

This incident affected: QuickBooks Desktop Sync.