Live mobile tracking

Incident Report for Kickserv

Resolved

This incident has been resolved.

Posted Dec 23, 2019 - 08:09 CST

Monitoring

The errant server has been disciplined and mobile GPS tracking should once again be working properly. Thanks for your patience.

Posted Dec 20, 2019 - 18:38 CST

Identified

The location tracking issue appears to be related to a misconfigured server. Stand by.

Posted Dec 20, 2019 - 15:58 CST

Investigating

Tracking of mobile app users is currently not working as expected. We're looking into the issue now.

Posted Dec 20, 2019 - 14:20 CST

This incident affected: Web Application (app.kickserv.com), iOS App, and Android App.